If, say my Aunt in Dallas Tx, sees an ad for quixtar products and says" hey I think my nephew Allen is in that". She could search for my name and get my IBO # . But I'm not sure we should allow a customer or prospect to just pick any IBO if I made first contact.

Steve,

Here's an idea of what Quixtar's search could look like: http://www.creativememories.com/Find-a-Consultant/EntryForm

This is only an *example*. But just wanted to point out that this concept we are talking about is NOT revolutionary.

I don't know anything about the company. Never have scrapbooked. But their tag line (see in the top right corner) seems quite familiar, a little too familiar.

;-)

A primary reason a qualified Platinum is currently used for the leads program is to maximize the probability the customer is serviced properly. However, I think you have a good idea, and the quality of service can be ensured by requuiring the IBO complete all, or certain portions of, Quixtar University. Also, the upline Platinum could be included in the communication loop to ensure adequate service is provided to the customer. The criteria you listed for search capabilities seems reasonable to me.  

I think this sounds incredible. Some of us are reaching for Platinum, but struggling. We are sincere about giving good service to customers. Getting some referrals would really help. Not only with PV, but a boost to our morale.

I agree with all of Tex's points. In addition I believe there needs to be some experience selling the product prior to an IBO getting a referral. Quixtar should require that the IBO has at least one, non-self reported and not referred by quixtar, sale in the prior month in order to be listed in the referrals program. If it is somebody they know of course they can put in the IBO number directly but the IBO is not searchable. This would be best for the customer and the reputation of Quixtar/Amway because they would be knowledgeable in what they are doing. This would make sure IBO's are actively pursuing new customers and not just waiting for the sale to come to them. Free referrals have to given to those doing the work and making the sales already.

I think we're on the right track with the ideas presented here. I think the following criteria should be considered:

1. Have IBOs Physically register online for the Leads Program, signing an agreement to the following items:

2. Completing and passing all the courses on Quixtar University.

3. 3 to 6 months of meeting the Customer Volume Requirement that has been Auto-tracked. (Would not count self-reported volume as that can be "jimmied.") Auto-tracked orders means that you have actually sat down with a customer and shown them how to place orders on the website or via the 800 number.

4. 3 to 6 months of 100 Personal PV for personal use and/or demos that is not customer volume. That means you have hands-on experience with the core-line products.

5. Being reviewed every 12 months to make sure the IBOs remain in compliance.

I think the idea of customers being able to scroll through IBOs and pick the one that suits them best is a great idea. I really hope it comes to pass. I'm excited about the possibilities.

Hi Steve,

It's nice that ur thinking ahead like this. I like the personal websites - but why not a personal website that offers everything to our clients? Why don't we have links to partners stores? Why can't personal accents be included in the Artistry beauty site, etc? So much is opportunity is being missed with the holiday season. There could be lots of improvements, but how about giving us the status of a project that Brett has been working on per his previous blog postings:

"we are in fact cutting code on a fix for that this very week. Basically you will be able to give your customers a Url to our site(s) with your information embedded that will automatically credit you if the customer makes a purchase, even if they never login or register."

"...the code to make it easier to refer visitors made it out to production but has been prevented from release yet until it receives Legal's blessing: the proper disclaimers, legalspeak, etc... I am going to post about it as soon as it's approved and explain how it works (pretty much what I alluded to earlier). It's probably not the final solution but it should give you something viable for now."

Any status on this? At least I can provide a link in my emails or provide that particular url on all my catalogs and materials so that my clients don't even have to worry about logging in or doing a search for that matter to find me. Thanks so much!

You have got to be kidding!

You are talking about how to GIVE the potential customer a path to be assigned to an IBO by choosing how that's done?  That Customer/Stumble-In is NOT yours to GIVE away!

You guys obviously have never built a business, let alone a Quixtar business.

The IBO who refers a potential customer to Quixtar is the ONLY IBO who should register that Customer - PERIOD - CASE CLOSED.

Go talk to Rich DeVos about it.  Maybe he can open your eyes!

Anything other than that is STEALING!  It's my energy, my money, my work that gets my prospect to Quixtar.  

For you to treat any visitor any other way is stealing.  And don't reply with the 'stumble-in' answer.  That 'Stumble-in' probably had an IBO who worked and inspired their interest.  

Require the visitor to go get an IBO themselves.  Don't give them the option of Quixtar giving them one.  People are lazy, and people want instant this and instant that, so for Quixtar to offer the visitor the option to have an IBO assigned is what the prospect will select given the chance.

Make them go find an IBO.  Then they'll go find that business card they were too lazy to get.  And if they truly are a stumble-in, they can EASILY find an IBO in a search on the Internet.

Come on folks.  I've worked my way up to Ruby and I am aghast that some corporate thinking has crept in amongst the decision makers and is tearing apart the hard work of the founders.

The new IBO doesn't have a level playing field.  Not only can't they market themselves on the Internet, but Quixtar can, and does, so the new IBO is being beat by Quixtar itself.

Now you want to make that even worse by allowing his/her hard work to be stolen!  

Shame on you!!!!!!!!!!!!

Kurt Gross

Knoxville, TN

P.S. I sent a prospect to the SimplyNutrilite.com site with my IBO #.  The site took their info, and even though they opted that an IBO had referred them there, the site never asked them for my IBO number, Quixtar sent them a bar and then ANOTHER IBO was given their contact info.  My friend told them "No" and that he was referred by me.  He asked them why they called and they said Quixtar had given them my friend's info.  My friend is no longer interested in having anything to do with Quixtar.  He said he doesn't appreciate that Quixtar gave him away to someone else because that told him that's what would happen to his prospects.

I had to agree with him!  Like I said above, that's stealing where I come from!

Kurt,

While obviously there's some kinks that need to be ironed out, I don't think going out of our way to stop potential customers from buying our products is the best way to do it.

Have you ever sponsored someone who has been shown the plan before, by someone else? It happens often, and for some reason now they're ready to join, then they weren't. Maybe it was timing, maybe it was a better personal fit. If I "do the work" with someone and don't get a sale, I'd rather that person ends up with some IBO rather than with some other companies products altogether. If we all give folk a positive experience, it benefits all of us.

Sure we don't want the situation that happened with your friend to happen, but I'd say that's a "bug" not a "feature".

The PV/BV on the Quixtar home page is still goofed up. The personal BV and the Awarded PV are switched. It's been that way since the new site was launched. Is that an easy fix?

How do we find out how to stop the pv/bv from auto showing on the home page when you log in. I have seen several people with the same question but I can't find the answer.  Again, this makes it uncomfortable showing your downline your pv/bv when you log in.

On another note I logged into my business reports last night and saw the new leadership reports with every statistic about my business I could ever possibly need. Whoever was in charge of that should get a year's supply of free xs or something from the boss.  You guys are doing a great job with the site. Thank you!

Moderator, this is a bit off topic, but was curious about this news article:

Does this have anything to do with the Quixtar.com site, or something else?

IBM Virtualization Powers Oracle Rollout at Amway Corporation http://www.tradingmarkets.com/.site/news/Stock%20News/834830/

Steve,

Thanks for the post and reply.

You mention that Quixtar doesn't want to turn away the 'stumble-ins', and I would normally agree with that approach, except Quixtar forbids me from being able to have a site to which a visitor can 'stumble-in' to my site.

So, what happens is the IBOs are blocked from getting ANY 'stumble-ins'.  

I don't think that's fair.  Do you?

Further, even if we IBOs could have our own site - not a replicated one, ok? - I'm talking about our own site where organic searches with Keywords in the HTML code of OUR site, we'd still be competing with Quixtar for 'stumble-ins'.

I don't think that Quixtar should be competing with the IBOs for online traffic.  Do you think that's fair?

Kurt Gross

It is stealing... When I train a downline and they have a clinic and I hold it or I taught them how to hold it... then those customers should always be in my line of sponsorship.  Now if the customer chose to go to another IBO, that is one thing, but for Amway/Quixtar to assign them to a stranger is stealing.  Someone in some line of sponsorship did the selling job for them to know about the Amway products in the first place... they should remain in that line of sponsorship, you are distroying the intergery of the entire Amway concept.  Amway knows the LOS and if a customer calls and says they lost contact with their Amway person, that customer should be assigned to the next person upline from the person who quit.... period.  Just like a downlind IBO moves up.. You guys at the Corp with your fancy attorneys should never make these kind of decisions.  You have not spent the money to drive the miles, been in the living rooms, did the training, spent the money for the demo's, you are clueless!  No decisions should ever be made with out the IBOAI's approval.  You (all of you, Rich, Doug and Steve) are totally distroying this concept which I have spent 38 years building and many other have spent more time and money than I have. It is a crying shame that such a wonderful concept is being destroyed. Wheather I quit or wheather I renew, Straubmueller, Shay, Dan Williams, Bill Cambell, Charlie Marsh, Dutt, Victor, Hansen line of sponsorship is where all the PV should be counted for all IBO's and all customers in my downline.  That was supposed to be out security for our retirement.  It is stealing!

So, here's a quick fix...

How about simply adding a personalized Quixtar address?  Using the same prefix as the retail sites it could look like tfraley.quixtar.com instead.  This should provide all the tracking necessary for both customers and prospective IBOs.  

As it is, I never send prospective customers or IBOs to Quixtar.com unless the customer has already registered at my retail site, I'm with them during registration or I've discussed the business with the prospect before hand.  I never leave it to chance that they will look for another IBO through Quixtar.

Brett and Steve, Another thing that needs to be fixed is there are now no totals on the orders. I have mentioned this before but have gotten no response. I do a sales tax adjustment form every year, and now without any totals, I have to manually add both the retail and IBO cost totals as I have to show them to the tax department for verification. Yes, I know some people will think "waa-waa" on my part, but it is an annoyance. I know there is already the tax info on the individual products, but the tax department still requires the totals. Thanks for looking into this.

Bridgett... I can sure tell are not in the business or you have not been in the business long enough to build a big business both width and depth.  I have.  The big picture is to build, maintain and service both customers and downline IBO's so that PV counts for everyone all the way upline to the Corporation beginning in 1959.  After a few years of real grouth there is no way to have a personal relationship with each downline IBO and customer, but the concept was and should still be that all that volume would flow upline no matter what.  I have known IBO's in other legs get mad at their upline  and want to come into my line.  I would not and will not allow that. No, you are not forced to deal with a person you do not mesh with, I have not worked with my upline in many years but they still get credit for all the volume... that is the concept.  That is the way it should be... all the way upline, all the way upline to the Amway Corp!

Brett-

Thanks for the heads up on the PVBV on homepage.

When I first login the PVBV info is hidden, but if I navigate through the site and come back to the homepage PVBV info shows up without hitting the toggle arrow. PVBV info needs to STAY hidden until IBO clicks on the toggle arrow.

Thanks so much to your response and effort with this issue!

Marquitta,

Your assessment of my business and me are inaccurate.

I believe in maintaining the LOS.

Yes, it would be very difficult to maintain relationships with every single IBO and customer in your organization. That's why, as I'm sure you know with all your wealth of knowledge and years of experience, that that's why you build relationships with Xnumber of your top leaders in each leg, who in turn build relationships with Xnumber of their lop leader in each leg, and so on and so on and so on. Duplication of Leadership. Yes?

I am saying, AS A SUGGESTION, to duplicate that process with customers. And I am speaking from experience, as I've had downline IBOs quit, take a step back, become inactive, whatever you want to call it, and leave their customers high and dry.

Who is going to service these people Marquitta? If the next active upline IBO doesn't step in, then these customers are "forced" to go to the Corp. And when I say “step in”, I’m not talking about sitting on my butt waiting for their PV and retail profit to flow across my PV Inquiry screen.

I am talking about SERVING them. Telling them about new products, seeing what new and/or different needs they have that I can help fill, following up, helping them, and appreciating them.

And if I am not doing that, then they have every right, in my opinion, to contact the Corp and get an IBO who is looking to serve them at THEIR needs.

Because you know what I’ve found Marquitta? There are enough IBOs who don’t give a rip about customers and they see them solely as possible future IBOs and so they have no clue how to get, maintain, or grow a customer. And so these IBOs mistreat these people—most of the time in the form of neglect.

Quixtar shouldn’t have to call three different Platinums to finally find one who’ll get a bottle of LOC Multipurpose Cleaner to a lady. True story.

If you are doing great as servicing your customers and teaching your organization to do the same, then you have nothing to worry about, do you?

But from my vantage point, from my experience, it appears that Quixtar is trying to help people get the products that they want to get, and is trying to combat some of our idiotic fellow IBOs’ unprofessional actions.

Bridgett:  Great Post!

If more IBOs would take that approach with current/future customers and focus on the customers needs, develop a relationship, and add value to them (not just for profit but to serve them) it would solve a lot of problems. Especially if its taught and duplicated in your group.

A problem I see with so many IBOs is they think just because they talk with someone or sell them a product that they're theirs for life. IBOs aren't entitled to customers they're earned.

If I go to Lowes to buy a hammer, am I a Lowes customer? How dare Home Depot send me a coupon in the mail- don't they know I'm a Lowes customer?

Customers are looking for value, service, convenience, etc. and if they don't receive what they want and need are they locked into that initial purchase?

Please don't misunderstand me, I am NOT promoting stealing prospects/customers. There needs to be a mutual respect and code of ethics when building the business. If I come across an unhappy IBO/customer I always encourage them to work it out with the initial contact person, but I don't want that individual to get negative and brand ALL of Quixtar/IBOs/Products poorly because of their personal experience.

Anyways, service your customers, earn their business, add value and meet their needs.  Great Post!

Bridgett and TWS, How about both of you send Marquitta and I a list of all of your customers and IBOs that are in your groups? We'll call them and see if any of them feel that we can service them better. Of course, we're not going to 'steal' them. I just want to make sure that they receive the best service possible.

You guys don't need to be in networking. You need to go start a regular retail business! This ain't retail folks and it's not Socialism! It's called networking. It's called capitalism. Quixtar is surfing for prospects BEFORE AND EXCLUSIVE of all IBOs. The 'stealing' is about Quixtar having a site for stumble-ins and not allowing the IBOs to do the same. Maybe we'll call it 'blocking out'? Would that make it easier to see? Less offensive?

We're all so sensitive and politically correct these days, maybe I've offended the common sense right out of you guys? Is that it? Quixtar capturing my prospect's info and giving it to another IBO has nothing to do with relationship building as Bridgett explained so well. Every prospect that they refer to a Platinum is someone that they stole from a non-Platinum's prospect list - past, present or future - stumble-in or family member, it doesn't matter. Every visitor needs to be told to go find an IBO, not be assigned to a stranger IBO! IBOs are not that hard to find, especially if Quixtar would take the handcuffs off of the entrepreneurial spirit of the IBOs. That prospect would be able to find hundreds, if not thousands or tens of thousands of sites and IBOs. And they could shop and choose and sift and sort until they found just the right soul mate to service their every need.

But the way it is currently, they can't find an IBO because Quixtar Rules has them all handcuffed in a time-warp from the 60's and 70's. The IBO must meet a prospect in person, have them over for a cookout, spend hours with them showing the plan, washing their dishes, petting their dog, and then, and only then, tell them about this wonderful 'business'. I'm kidding, well, sort of. :)- Folks, no other business on the planet requires the business person to get to know their customer BEFORE they can offer their service or goods. That's because it's business stupid!

Under the current regime's rules, nobody in their right mind would refer a friend or new prospect to the Quixtar site, the SimplyNutrilite site or the Espring site because they TAKE the prospect away. So the referral process is being smothered, and that's a biggie as to why the Q is not already at $100B and growing. Why is this seemingly obvious problem so hard to explain so that you guys get this? Are you debunkers or what? I'm getting paranoid here because it's so obviously a problem yet you guys spin it into other issues. Would it help to isolate the first issue alone?

If Quixtar would at least let all IBOs compete and allow them to also be able to capture stumble-ins, then I would drop the 'stealing' part. But we'd still have to focus on the other issue, i.e. Quixtar competing with IBOs for prospects, which is also a 'no-no' and terrible, but it IS a separate issue - not stealing - but still awful, in my opinion. When Quixtar's site is available to the prospect but an IBO can't have such a site, AND Quixtar gives the prospect away to a random IBO, that's stealing folks! It's not theory or some made-up issue. Quixtar gave my prospect away after I sent them to the SimplyNutrilite site with my IBO #.

And I can just hear Bridget or TWS thinking now, 'Kurt must not have served his friend well enough'. I did, that's how I knew it, i.e. from them telling me, but that's not the issue here. If I send them there and Quixtar takes their info and gives them to another IBO, that's stealing. Remember, unintended stealing is still stealing.

BTW, Yes, a customer is free to go to Lowe's or Home Depot, but if a Home Depot manager is in the Lowe's store and soliciting the customer while they are still in the Lowe's store, that's stealing. Consider this: Quixtar has their door (read website) open for anyone to stumble-in off the Internet street, but I can't open my door (I can't have a website that I design with my IBO # on it - see Rule 17!).

Furthermore, Quixtar gives the stumble-in they get to a competing store owner (read a Platinum IBO) and I can't advertise my store either (again see the suffocating Rules). As for me, I have to leave my store and go become 'acquainted' with my prospcet FIRST, and then I can invite them to my store. I'm out of business in that world folks! Kurt

I added line breaks for easier reading - Brett 

We still cannot break up case lots and sell items individually through the receipt function. Can this be fixed so we can? My mom split a case of paper towels with me and I couldn't give her a receipt for half the case.

Kurt, you are good with words... I get disgusted with people who have no clue as to how this business was supposed to work.  Stealing is stealing, being honest is just that being honest, integrity is integrity... when it isn't there... there is no character.  All IBo were supposed to have equal chance.  That is not so any more.  The reason we know that is because we have built a relationship with our wholesale and retail customers.

Marquitta,

Equal chance?

For clarification, and Kurt you can correct me if I'm wrong, I believe that Kurt is not looking to have to "build a relationship with our wholesale and retail customers."

He wants to be able to use the Internet, with metatags, Google searches, hyperlinks, and all that jazz, to draw people to the Quixtar website with his referral IBO number and key.

Ya know, kind of like how people are using eBay to sell exclusive products and driving down the prices of them, and making it challenging for IBOs to sell a product at retail price (let along IBO cost). Why spend $78 for Double X when they can get it for $36 on eBay? That's right, $36. As an IBO paying IBO cost and receiving my 25% bonus, I can't even offer it for $36.

Corporation, forgive us IBOs who think that our own business, our own group, our own LOA, is/are the only one(s) out there.

Thank you for making decisions with ALL the 500,000+ North American IBOs, and the 1 million+ ABOs/IBOs/Distributors in mind.

Thank you for having a big-picture viewpoint and doing what’s right for the whole organization rather than a select few.

Thank you for maintaining the integrity, quality, classiness, and professionalism, which separate us from other companies (and distributors) who have a slash-and-burn, rape-and-pillage mentality.

Though I do not always understand your decisions (or agree with them), over time, your reasons become crystal clear. And when you do make mistakes, I appreciate your desires and actions to correct them as quickly as possible (as quickly as you can, given the mammoth size of the Corp.)

Kurt,

Can you maybe entertain the idea that Quixtar giving your friend's info to a Platinum through the Leads Program was a mistake?

Steve Cole on the “Retail and More Retail” thread on November 20th, said that in the scenario you explained, this shouldn’t have happened.

Can you offer some grace and understand that there is such thing as human error?

As far as getting accurate information from the Corp.--I have experienced, many times, being given different information by different employees and different departments. So when you say, “I was told by the Rules Department XYZ”, my question would be, “Who? Who specifically told you that?”

I deal with this all the time when a new product comes out. I will call three different times, talk to three different people in Customer Service and Product Information, and get conflicting information.

It used to bother me. Now I just see it as one of the downfalls of working with such a large corporation. And I'll take this "downfall" and all others because the positives totally outweight them.

I don’t think the employees are being malicious or evil in any way. They are doing their job the best that they can.

We are in the midst of a major transformation and changes are occurring at (relatively) lightening speed. I appreciate all they are doing for us and can only imagine the insane deadlines and pressures they all are facing in Ada, around the country, and around the world.

Kurt/Bridgett/Marquitta/TWS,

I agree with all of you in that I think you are all wanting to move IBOs in the right direction. I definitely see what Kurt is talking about and it seems like it would be the simplest fix in the world on these websites and in the end we shouldn't have to meet with clients or for them to get to know us before they buy from us. Like Kurt says, it's absurd when it comes to the real world retail environment as most businesses would be out of business. At the same time, like Bridgett said, we have to be able to provide/put in place some type of retention method because in the end, no customer has to stay with us so we have to put something in place to keep them with us. The big boys such as Lowes and Home Depot have all types of incentives/customer programs in place to reduce customer loss such as mailers, emails, television, rewards programs, etc. In the end, most IBOs have to rely upon building a personal relationship to keep a good customer, but it shouldn't be necessary to get a good customer. Call me crazy but I see both sides of the equation on this topic.

------------------------------------

At the same time, I'm not sure if this is the right blog/forum for this. We can bombard the poor IT guys with the business/legal-begal issues, but their hands are tied.  I think one of the best bloggs/authors that maybe this issue should be taken up on is through the ADA-Tudes Blog where Jim Payne, Ray Alexander, and Tood Krause write at (http://www.opportunityzone.com/blogs/bloggers.aspx). Since they are more closer to where the decisions would be made, that may be the best place to start to pass on these type of comments. At least IT is now aware of the problem, but maybe by bringing on the top brass folks on these bloggs, it will get even bigger attention. The only problem I've seen is that these guys never really respond to any of the posts on their blog. The only ones outside of the Code Review is Sales Speak with Susan, Nick with True IBO Stories, Beth Dornan of Inside Quixtar, and Robin with Real Quixtar Blog (these are the only ones I read most of the time). If you can get Todd, Jim, or Ray to respond, you'll be better than most of the folks who have asked them questions. One of the latest blogs on Adatudes that comes closest to this issue is "More on Quixtar Sales" and "A New Direction for Quixtar Sales".

It's kind of funny in the end, but sometimes it's almost as if corporate doesn't realize that the 1 Billion Dollars in sales that Qstar reported for 2006 was all generated by IBOs in the field building their businesses, not corporate (unless they are making sales without us-LOL!). You would think that we would be able to have some creative control since we as the IBOs are the bread and butter....

Steve,

Regarding your Nov 18 post where you suggest some ways that a potential customer could select an IBO.

There is only ONE way Steve - they must go find one!

Quixtar should not be the one giving out IBOs in any fashion.

When I send a prospect to Quixtar, I don't want to think that Quixtar gives them any other option other than to enter my IBO #.  I'm the one who did the work to get them there.

If they don't want me to register them, they can find many, many IBOs on their own. There is no shortage of IBOs for them to find.

Regarding the 'Stumble-in's that happen upon the Quixtar site, they need to be told that they must have an IBO to register them - PERIOD!  No list for them to choose from, etc.

If I wanted to find an IBO, I could find hundreds of them within a very short time.

I realize this is not the best way to help a "normal" customer find a business, but this is NOT a normal business Steve. This is network marketing.  I suggest that you get educated about that because you're thinking retail.

Kurt Gross

Kurt--you are absolutely right. All leads and sales need to go through the IBOs. The company should never, EVER take an order unless the potential customer or IBO has taken the ambition to contact an IBO by him/herself. For them to take orders and randomly give leads to Platinum is a big, fat bunch of baloney, just like this new Fanista thing. It's disgusting and I hope it flops.

And I've yet to hear much more about "real" customizable websites, complete with everything from B2B to Partner Stores, personal contact information and us being able to upload our picture and give a personal message.

We can't even get totals on our online orders. Sheesh! Welcome to 1964.

Kurt/Jeffrey, we could go on and on about what's the right way to treat "stumble-ins" and you certainly have your right to be heard and to give your opinions. What I differ from you is how you present your opinions. Its fine to want changes, and some of the changes you talk about in your last posts are good; but the way you present them is basically in a negative way.

Besides, IF you are out showing the plan and talking to people about products, this issue of stumble-ins is such an incredibly small part of our business its probably not even worth all the time and effort you've put into writing your posts. Not too mention all the time you've spent agonizing over these issues.

100% of my online sales have come through after I've personally talked to people, sat down with them, and given them some samples. Last month I made almost $700 in profit just from my First Circle.

Get out and show the plan!

Steve (Cole),

I'm still amazed that the Simply Nutrilite Website still does not ask the person who is filling out the info for a free sample for the IBO # of the person referring them. I pray to God that my client isn't passed on to somebody else. What's the deal on this simple fix? We can't all have the same internet browser computer problems?

 Editors Note (by Steve Cole):

As it has been stated before, the free bars were\are only only a name recognition, branding promotion, for the new product SimplyNutrilte.  The users information received by requesting a free bar is not used for the Leads program or passed onto IBOs for any other reason.  This is contrary to what some people have stated on the Blog, yet it is true.  The bars are and have always been free with no strings attached...so I have been told.  Thanks.

Steve,

I'm sorry, I must have missed where it was "stated before" that NONE of the SN data that is collected for the FREE bar, is passed on to Platinums via the Leads Program.

Do you happend to know where this fact was stated before on this Blog?

Also, then I'm wondering what is the purpose of the question that is asked at SimplyNutrilite.com, when "ordering" a FREE bar: How would you like us to communicate with you...Phone, Email, Physical Mail, Other

Thanks!

Hi Steve!

Thanks so much.

And I'll now go bug Susan over at Sales Speak re: my "how would you like us to communicate with you" question.

:)

Ben,

RE: Dec 18 post.

First, your suggestion that my posts are negative is a negative statement.

Second, your opinion about "stumble-ins is such an incredibly small part of our business its probably not even worth all the time and effort you've put into writing your posts. " is not valid. I can name multiple companies who have built multi-million dollar revenues that came exclusively from Internet traffic, so your opinion that 'stumble-ins' and Internet traffic is wrong.

Further, even if you were right about how insignificant it is, it's not right for Quixtar to be competing with the IBOs, period.  When you add the fact that the Rules Dept won't let the IBO have their own site to compete, it's very wrong.  

Third, where did you get the idea I wasn't showing the plan?

Kurt

RE: Editors Note (by Steve Cole):

As it has been stated before, the free bars were\are only only a name recognition, branding promotion, for the new product SimplyNutrilte.  The users information received by requesting a free bar is not used for the Leads program or passed onto IBOs for any other reason.  This is contrary to what some people have stated on the Blog, yet it is true.  The bars are and have always been free with no strings attached...so I have been told.  Thanks

Steve,

The visitors to the site ARE INDEED passed on to another Platinum.  I can give you a contact that you can call to verify that FACT.

I am not stating opinion here.  I am not stating what I would like for the site to do.

On note here, visitors who use the link at the top right are asked for an IBO number, but those who choose the sample bar option on the lower left side are NOT, and that's where the problem is, i.e. the site doesn't capture the referring IBO's number.

Kurt