Eyes Wide Open at Achievers

Posted by David Prescott on Tuesday, December 04, 2007  
Category: ,

This past weekend I had the honor and opportunity to attend and work at Achievers session 2. I don't have a chance to meet and talk to our Business Owners very often so I was excited to discuss the new Quixtar redesign with them. On the bus traveling to the hotel from the airport I met some IBOs from Michigan. I told them that I was a Information Architect and worked on the new Quixtar redesign and then I proceeded to ask them what they thought of it. As I expected they had alot to say. Overall everyone was happy but had some concerns, some of which we (Quixtar IT) were already addressing. Our conversation ended as the site of the Ocean and our beautiful hotel peered into view.

As chance happened I kept running into the same group and continued our discussion. At dinner that night my collegue Nick McCullum and I went to the welcome dinner and I spotted the same group. We sat with them and continued the conversation from earlier. I gathered a lot of insight from a different perspective. I understand our business, but hearing how they do business and use the website was interesting. We discussed the new LOS Tree. One gentleman said when it launched he "hated it" but the more he used it he now "loves it". Its interesting how change one minute can cause frustration and the next enlightenment, human nature. I hated it when Sammy Hagar replaced David Lee Roth in Van Halen but now love that phase more than when Diamond Dave was in the band. OK, earth to David - stick to the point. The point is, as good as we are at our job interaction with our business owners is essential. You'll see lot of things change on our site. If it doesn't work then we'll fix it. Feedback is always appreciated and expected.

I'm glad I had a chance to see our business through their eyes and I hope to continue our discussion in the future.

 


Comments

# Jeffrey said on December 4, 2007 at 6:30 PM:

Here's a couple things I dislike about the redesigned site: No totals on the orders and the fact that we can't break down case lot pricing on the receipt function.

And, staying on the subject from the above post, I also don't like Sammy's filthy mouth on "Van Halen Live: Right Here, Right Now."

# Sivaram said on December 4, 2007 at 8:16 PM:

David,

It takes a commitment and passion to empthasize with the IBOs. We are proud of your efforts in direct IBO interaction. As business owners You can assure that the feedbacks you receive from us will be genuine and productive.

The Quixtar-IBO teamwork is a formidable force and will take us all beyond what we can imagine in terms of success..

Kudos to your team. You are representing an awesome company and its Vision. We are just getting started !!!!

# Beth Dornan said on December 5, 2007 at 9:16 AM:

David, is that a Santa cap or a hairnet on your head?

# David Prescott said on December 5, 2007 at 9:43 AM:
I knew someone would ask, it is a Santa hat. Thought it would be appropriate for this time of year.

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The authors of this blog are Quixtar employees. The opinions expressed here are not necessarily reviewed in advance by anyone but the individual authors. These opinions do not necessarily reflect the view of Quixtar or any other person or company.

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